Privacy Policy

1. Introduction

At Tint Bolt and S3 Tint (collectively, the "Company", "we", "us", "our"), your privacy is of utmost importance to us. This Privacy Policy sets out how we collect, use, disclose, and protect your information when you use our services, including our web application, booking system, and related services.

2. Information We Collect

We collect information from you in several ways, including when you:

• Register for an account or use our services.
• Request a quote or make a booking.
• Contact us for support or other inquiries.
• Book a demo or apply for our services.
• Use our payment processing services.
• Interact with our customer support.

2.1 Personal Information

The personal information we collect may include:

• Name, email address, and phone number
• Company information (name, address, contact details)
• Business information (experience level, service offerings, revenue)
• Vehicle information (make, model, year, type)
• Service preferences and booking history
• Payment information (processed securely through Stripe or Square, depending on the transaction)
• Communication preferences and marketing opt-ins

2.2 Customer Data

As a business management platform, we also collect and store information about your customers when you use our services, including:

• Customer names, contact information, and vehicle details
• Booking information and service history
• Payment records and transaction data
• Communication history and notes
• Service preferences and requirements

2.3 Technical Information

We automatically collect certain technical information when you use our services:

• IP address and device information
• Browser type and version
• Operating system and device identifiers
• Usage patterns and interaction data
• Error logs and performance data

3. How We Use Your Information

We may use your information to:

• Provide and improve our services.
• Process transactions and send you related information.
• Respond to your comments, questions, and requests.
• Communicate with you about services, offers, promotions, and events.
• Manage your account and provide customer support.
• Process payments and handle financial transactions.
• Analyze usage patterns to improve our platform.
• Ensure security and prevent fraud.
• Comply with legal obligations and enforce our terms.
• Create aggregated, anonymized market insights and industry reports for public use.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent or at your direction.
• With vendors, consultants, and other service providers who need access to such information to perform services for us.
• With payment processors (Stripe or Square) to facilitate transactions.
• With analytics providers (Google Analytics, Facebook Pixel) to understand usage patterns.
• With customer support platforms (Intercom) to provide assistance.
• If we believe your actions are inconsistent with our user agreements, or to protect the rights, property, and safety of the Company or others.
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.
• When required by law or to respond to legal process.

5. Third-Party Services and Integrations

We use several third-party services to provide our platform functionality:

5.1 Payment Processing (Stripe and Square)

We use Stripe for Tint Bolt subscription billing and Square for supported merchant payment features. The applicable processor collects and processes payment information according to its privacy policy. We do not store your complete payment card information on our servers.

5.2 Analytics Services

We use analytics services to understand how our platform is used:

• Google Analytics 4: Tracks website usage and user behavior
• Google Tag Manager: Manages tracking codes and analytics
• Facebook Pixel: Tracks conversions and advertising effectiveness
• Segment: Customer data platform for analytics

5.3 Customer Support (Intercom)

We use Intercom to provide customer support and communication. Intercom may collect information about your interactions with our support team.

5.4 Data Storage (Firebase)

We use Firebase (Google Cloud Platform) for data storage and hosting. Your data is stored securely on Google's infrastructure.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may update, correct, or delete information about you at any time by logging into your online account or emailing us at jay@s3tint.com.
• Portability: You may request a copy of your data in a portable format.
• Deletion: You may request deletion of your personal information, subject to certain legal obligations.
• Marketing: You may opt out of marketing communications at any time.
• Cookies: You may control cookie settings through your browser preferences.

7. Data Storage and Security

We use enterprise-level security measures to protect your information:

• Firebase (Google Cloud Platform) for secure data storage
• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Limited access to authorized personnel only

However, no transmission of data over the internet or storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your data, please contact us at jay@s3tint.com.

8. Data Retention and Analytics

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

We will delete or anonymize your personal information when it is no longer needed for these purposes.

8.1 Market Insights and Industry Analytics

We may create and publish aggregated, anonymized market insights and industry reports using historical booking data. This data:

• Is completely anonymized and cannot identify individual users or customers
• Includes only aggregated statistics and trends
• May be used for industry research, market analysis, and public reporting
• Helps the automotive window tinting industry understand market trends
• Is processed in accordance with applicable data protection laws

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Business Experience and Product Development

At Tint Bolt, we have the unique advantage of being an offshoot of a well-established automotive window tinting company, S3 Tint. Our background in the automotive tinting industry informs the way we develop and improve our products and services.

We leverage our real-world experience to understand the needs and challenges of our users better. This deep understanding drives us to create solutions that are rooted in actual user requirements. Our aim is to build a product that is intuitive, efficient, and contributes to the success of your business. However, we ensure that any business insights obtained through our experiences are utilized in a way that respects your privacy and conforms with this privacy policy.

12. Our Team

Tint Bolt is being researched, developed, and maintained by a dedicated and small team composed of both developers and window tinters. This unique combination of expertise enables us to deliver a product that is technically sound and genuinely meets the needs of our users in the automotive window tinting industry.

Despite the small size of our team, we are committed to maintaining the highest standards of data privacy and security. We have strict protocols in place to ensure that our team members have access to your personal information only when necessary, and always in line with the provisions laid out in this privacy policy.

13. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the effective date at the top of the policy and, in some cases, we may provide you with additional notice through email or in-app notifications.

13.1 Retroactive Application

This Privacy Policy applies to all data collected by us, including data collected before the effective date of this policy. By continuing to use our services after the effective date, you acknowledge and agree to the terms of this policy, including our use of historical data for market insights and industry analytics as described in Section 8.1.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at jay@s3tint.com.

15. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contract performance: To provide our services to you
• Legitimate interests: To improve our services, prevent fraud, and create industry insights
• Consent: For marketing communications and certain analytics
• Legal obligations: To comply with applicable laws